CAREERS ENQUIRY

The Oatlands Park Hotel are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry, one of Surrey’s most dynamic and successful industries. Located in a stunning setting in Weybridge the hotel employs almost one hundred of the most skilled, professional and dedicated people that the industry has to offer. We understand that every Guest is unique and our team strives to create individual moments of service excellence for our business and leisure travellers. Each member of The Oatlands team is an ambassador of our Company values: Teamwork, Integrity, Mutual Respect, Honesty, Passion for Service and Continual Improvement.

Careers Enquiry

We truly feel everyone can contribute to the development of our business to exceed the needs & expectations of our guests.

If you would like to find out more please send a copy of your CV plus a short letter to Michael Gallagher at Oatlands Park Hotel, 146 Oatlands Drive, Weybridge, Surrey KT13 9HB, or c.condon@oatlandsparkhotel.com. All information is treated in the strictest confidence.

N.B. As the availability of positions fluctuates, if we cannot offer anything suitable at the time, we will retain your details for a maximum period of 3 months, so we may be able to re-contact you.

If you would rather we held information for a shorter period, please let us know.

 

Positions

 Wedding & Events Executive

To support the Business Objectives set by the Meetings and Events Manager by providing a highly professional and efficient standard of service to our customers.  Effectively mediate between the Weddings and Events operations and to achieve maximum profit and maximum guest satisfaction.  To ensure the facilities of the hotel are sold in a professional manner and to provide accurate co-ordination of customer events by maintaining continuity of contact between clients and the hotel from enquiry stage to the event itself.

Duties and Responsibilities

Administrative

  • Maintain timely response and follow up to enquiries according to the hotel standards
  • To ensure correct and effective selling of Wedding and banqueting space by maintaining the selling strategy for selling group accommodation & events as set by the Meetings and Events Manager.
  • Conduct Site Inspections using Sales Skills with a view to closing business.
  • Maintain effective and appropriate liaison with clients both before and whilst on property for site inspections and events
  • Ensure a thorough handover is administered to appropriate departments for all Weddings and Events by a weekly function sheet meeting and daily operation meetings which take place before the morning meeting.
  • Present all written material in a professional and creative way
  • Assist in compiling Contracts for all Wedding & Banqueting associated business, ensure proper signatory and issue timely.
  • Manage workload by prioritising regularly aligning your daily task list as set by the Meetings and Events Manager.
  • Produce Function Sheets and Check -In reports which detail client requirements accurately and timely – with clients’ signature as agreement where necessary.
  • Adhere to all standards and procedures laid out in the Sales SOP manual.
  • Project a pleasant, positive and professional image to all contacts all times.
  • To ensure, with the team, the efficient co-ordination of customer events through excellent administration skills and continuity of contact between clients and the hotel, alongside the operational teams, assist with room set up and final check list sign off prior to client arrival.
  • To complete telesales calls if required in line targets set by the Meetings & Events Manager and assist the sales team to achieve increases in revenue.
  • To assist the Sales Team with sourcing new leads from Industry specific sector projects.
  • Maintaining the existing database through updating information held on the Opera system quarterly.
  • Attend all sales internal meetings and gain knowledge on the areas which the sales team need your research and account qualification focus to be.
  • To provide quick and responsive support to the hotel and ensure messages are forwarded appropriately and the sales team receive all correspondence intended for them
  • To assist the team in their absence, the maintenance of all client files records and update as and where necessary.
  • To deal with any initial sales enquires and brochure requests and to pass on to the relevant
  • To ensure active communication with the Sales Team at the appropriate time.
  • To conduct internal show rounds as and when required.
  • To assist with organising and attending client evenings at the hotel.
  • To produce a weekly report on Enq/ Prov/Conf bookings
  • Attend where necessary all internal and external events

 Operational

  • Alongside the C&B Operations Manager, you will Co-ordinate the day to day operations of the Wedding & Banqueting floor to obtain maximum profit and maximum guest satisfaction
  • To ensure the C&B Operational team prepare and distribute accurate and timely information to all relevant operational departments, with regard to client requirements.
  • Meet & Greet function organisers and Wedding party on arrival and ensure a full introduction is completed that their requests are dealt with and completed.
  • Ensure that all details on the event order are delivered
  • Follow up problems which may arise from event/ wedding order and room allocations and rectify as soon as possible
  • Maintain master file of Wedding & Banquet functions
  • Supervise VIP functions as required
  • Ensure rooms, quality of food and final set up are inspected regularly alongside the C&B Operations Manager and Restaurant & Bar Manager
  • Ensure all equipment requests are fulfilled
  • Ensure that wedding and events material stock is maintained
  • Conduct quality and service standards questionnaires with all events/ wedding parties
  • Alongside the C&B Operations Manager and Restaurant & Bar Manager, ensure that all operational teams are fully trained in the different cultural expectations and partner preferences and act accordingly.

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
    • Being attentive to Guests
    • Accurately and promptly fulfilling Guests requests
    • Anticipate Guests needs
    • Maintain a high level of knowledge which affects the Guest experience
    • Demonstrating a ‘service’ attitude
    • Taking appropriate action to resolve guest complaints
  • Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Health, Safety and Security

  • Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
  • Familiarise yourself with emergency and evacuation procedures.
  • Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes

General

  • Comply with the Company’s Corporate Code of Conduct
  • Familiarise yourself with the company values and model desired behaviours
  • Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Performance Measurements

  • Volume of Events/ Weddings.
  • Volume of new Events/ Weddings enquiries.
  • Volume of face to face appointments.
  • Generation of revenue by market segments.
  • Achievement of other wedding and events sales targets.

This list cannot be too exhaustive due to the nature of the hotel industry.  Your manager may therefore ask you to carry out duties within your capabilities from time-to-time, which you will be expected to perform.

 

 

Assistant Night Manager (Competitive Salary + possible live-in)

The Oatlands Park Hotel now has an exciting opportunity for an Assistant Night Manager to join our team.

Key responsibilities:

  • Ensure the efficient and smooth running of the guest services / front office department overnight.
  • Run the night audit process and complete all relevant documentation.
  • Ensure the Health and Safety and security of the premises are held to the highest standard.
  • Delegate and communicate tasks to the team.
  • Prepare communication materials and displays for the next day’s business.
  • Process and record accurate cash and takings from The Food and Beverage Department.

The ideal candidate must:

  • Have a good knowledge of Front Office and hotel operations and enjoy this work.
  • Have a good command of the English Language.
  • Be well groomed and take pride in their appearance.
  • Be confident in their communication to all guests.
  • Be courteous and focused on providing a consistently high standard of customer service.
  • Be standards driven and detail-oriented.
  • Have the ability to multi-task in fast-paced environment.
  • Be flexible with regards to working hours and available at weekends
  • Should have previous experience in a similar role.
  • Be willing to undergo any necessary training.

Benefits package: Competitive salary, Meals on Duty, Provision and laundry of uniform, Pension Scheme, Employee Recognition Awards and free car parking. We do not require the assistance of Recruitment Agencies at this time. The Oatlands Park Hotel is an equal opportunities employer.

 

Hall Porter

  • Experience within a 4/5 star hotel either as a porter or a customer facing role.
  • Clean driving license as you may need to park guest cars
  • Excellent spoken English
  • Happy working various shifts
  • Great Customer Services skills
  • Available to work various shift including weekends
  • Working with the front office team you will assist them in ensuring all guests’ needs are met from delivering newspapers, assisting on the front desk, answering calls, taking luggage to rooms and some basic paperwork.
  • Knowledge and provision of local information and details of special services likely to be needed by guests
  • Having a complete operational knowledge of the hotel, including geographical layout, services provided, personnel structure/duties and security.
  • To arrange for the collection, delivery and storage of guests luggage and non – valuable property according to Company policy.
  • Responsibility for the overall cleanliness of the Front Office and external public areas
  • To assist in maintaining the security of the hotel and controlling entry to the premises in compliance with licensing regulation. Having a full knowledge and understanding of the Hotel Fire and Evacuation Procedures and ensure compliance at all times.

 

Casual Food and Beverage Staff

The Oatlands Park Hotel has a variety of casual positions available across several departments. We currently require

  • Casual Food and Beverage Assistants
  • Casual Conference and Banqueting Porters
  • Casual Kitchen Porters
  • Casual Front Office Staff

The ideal candidates for these positions must:

  • Have a good customer service focused attitude and be willing to learn.
  • Have a good command of the English Language.
  • Be well groomed and take pride in their appearance.
  • Be confident in their communication to all guests.
  • Be courteous and focused on providing a consistently high standard of customer service.
  • Be flexible with regards to working hours and available at weekends, experience in a similar role is preferable but training is also provided.
  • Be willing to undergo any necessary training.

Benefits package: Competitive salary, Meals on Duty, Provision and laundry of uniform, Pension Scheme, Employee Recognition Awards and free car parking. We do not require the assistance of Recruitment Agencies at this time. The Oatlands Park Hotel is an equal opportunities employer.

 

Room Attendant/Live-in/No Experience Needed

Key responsibilities:

  • To service and clean guest rooms in a timely and efficient manner.
  • To ensure public areas and hallways are cleaned to a high specification
  • To systematically note and report any maintenance issues that require attention
  • To undertake relevant training in relation to Health and Safety and COSHH
  • To work as part of a large multi-cultural team and ensure a high rating and positive guest feedback Special Requirements

In order to perform this role you will require the following attributes

  • A passion for cleaning and giving good service
  • An eye for detail
  • Ability to work in a team within a busy environment
  • A pleasant and positive approach to customers
  • The ability to work hard and strive to achieve

Benefits package: Competitive salary, Meals on Duty, Provision and laundry of uniform, Pension Scheme, Employee Recognition Awards and free car parking. We do not require the assistance of Recruitment Agencies at this time. The Oatlands Park Hotel is an equal opportunities employer.

If you would like to apply for any of the above positions please forward your CV to c.condon@oatlandsparkhotel.com or simply contact the hotel directly at the switchboard.