Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this wesbite. Before you place an order, if you have any questions relating to these terms and conditions please contact us.


“Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the wesbite; “Product Description” means that part of the wesbite where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the wesbite collectively; “Personal Information” means the details provided by you on registration; “We/us” means Oatlands Park Hotel; “wesbite” means the website located at Oatlands Park Hotel or any subsequent URL which may replace it; “Cookies” means small text files which our wesbite places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this wesbite.

Use of the website

You are provided with access to this wesbite in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Privacy policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this wesbite, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, telephone number, delivery address as well as your customer password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes: Processing your orders For statistical purposes to improve this wesbite and its services to you To serve website content and advertisements to you To administer this website If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at enquiries@oatlandsparkhotel.com. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user information we are entitled do so. We may use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please check back frequently to see any updates or changes to our privacy policy.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this wesbite, or the use by any other person accessing the wesbite using your shopping account and/or your Personal Information. This includes material such photographs and files that you may supply to us. You are solely responsible for gaining the relevant permissions for such materials.

Use of Widgets

Oatlands Park Hotel provides the user of widgets to third party websites. Oatlands Park Hotel are not responsible for any information shown on a third party website, or content produced by the widget while shown on the said website.

Our rights

We reserve the right to: modify or withdraw, temporarily or permanently, this wesbite (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the wesbite; and/or change the Conditions from time to time, and your continued use of the wesbite (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the wesbite